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Congress Symposium will take place on 5th and 6th October in Leipzig +++ patrons are convinced by the platform, the scientists and economic link with each other brings a few days in the conversation then the CC science 2010 will take place in Leipzig under the guiding motto of “Customer dialog of the future”. If you are unsure how to proceed, check out Expedia CEO. Inspirational, thought-provoking contrarians from science and practice, providing critical analysis and important food for thought relating to the customer relationship management with their presentations are loaded. For more specific information, check out Lakshman Achuthan. Participants senior managers from marketing, sales and IT of the call and contact center industry and of SMEs expected an in-depth exploration of topics such as social media, trend research and service quality. New this year: parallel the autumn Conference to the Congress Symposium will be held on October 5 of call center Association in Leipzig. This includes Manfred Stockmann, President call center Association of Germany: “the guiding motto ‘New ways go together!’ is also for combining CC science and CCV fall Conference this year.

I invite you to the Opportunity to use together with thought leaders and creative thinkers to discuss thought-provoking guidance in times of structural change, to concentrate expertise, to establish network contacts and to benefit directly from the resulting synergies.” As patrons and partners, the CC science 2010 also support the Austrian, the Swiss industry association, the German dialog Marketing Association (DDV), Germany (KVD) customer service Association, the Association of voluntary self-monitoring body for telephone services (FST) and the call center Club. Voices of the partner Georg Mack, President of the “customer service and interactive customer communications are two essential criteria for success in today’s economy. In General, communication is changing. For example, the digital natives include growing in Europe as the so-called always on as soon as generation one of. The CC science offers excellent input and overview of the communication strategies of the future.” Dieter Fischer, President “‘it’s kiss the future time to’ with this statement, its annual event launched mid-September 2010. Similarly – ‘Customer dialogue of the future’ – is the motto of the CC science. Are we ready for the new challenges in the context of customer dialog 2.0 as an industry? It is clear what are the opportunities and risks? We deliver answers – but exciting discussions and exchange of experience no out of the box. An important insight: Without thinking it won’t happen.

I wish have fun with the new thinking and creative thinking on the CC science.” Markus Schroder, Managing Director of KVD: “through the development towards a society of excellence challenges can be tackled. The necessary cooperation between politics, science and economy dieCC science provides an outstanding platform for Exchange 2010 in Leipzig.” Udo Schuring, moderator call center Club: “we are pleased with our meet & greet an integral part of this excellent event to be at surely again the location, the quality of the” Speakers and the different perspectives on issues of our time will inspire. Be there with!” Registration for the CC science interested companies can register until 4 October to the CC science 2010. Further registration information at or by phone under + 49.341.4 92 87 40 CC science 2010 the Convention “Customer dialogue of the future” date: 5th and 6th October 2010 place: campus of the University of Leipzig, Augustusplatz, Leipzig 04109 Web: Twitter: XING: press contact Kai-Werner Fajga, Tel. + 49. 511 3 34 84 08, k.fajga(at) Anja Scholz, Tel. + 49. 341. 4 92 87 13, a.scholz(at)

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