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Mr   Rich     Shoen   Ph.D. Fort Worth   TX   Office: 817-446-4300  Mobile: 817-296-8386  email: rich@richshoen.com   Skills: Business Planning, Customer Service Management, Strategy Development, Business Development, Organizational Integration, Sales & Marketing, Performance Management, Training, Leadership, Employee Relations, Speech Writing Experience: Held senior management positions in training, management development, organizational development, sales and marketing. Fifteen years of consulting experience working with small and mid-sized companies in developing and implementing strategic plans, performance management, enhancing executive competence and improving sales. Credentials: Accredited Associate – Institute for Independent Business, Ph.D. Communication Studies, Process Management Specialist – The Rummler-Brache Group, Information Mapping Specialist – Information Mapping, Inc. Industries: Primary focus is working with companies that provide services to consumers and other businesses. Last updated: 9/2/2008 5:03:37 PM